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Cancellation

 

At TopStarBop, we aim to provide a transparent and hassle-free customer experience. This Cancellation Policy explains when and how you may cancel an order, as well as your rights under applicable German and European consumer protection laws.

Order Cancellation Before Delivery

You may request to cancel your order at no additional cost before fulfillment or delivery has begun.

To request a cancellation, please contact our Customer Support team as soon as possible and provide your order number.

If your order has not yet entered the fulfillment process, we will cancel it and issue a full refund using your original payment method.

Please note that once:

  • A digital product has been delivered,

  • Access credentials have been issued,

  • A software license has been generated,

  • A subscription has been activated, or

  • Service performance has begun,

cancellation may no longer be possible except where required by applicable law.

Right of Withdrawal (EU Customers)

If you are a consumer residing within the European Union, you may have the legal right to withdraw from certain purchases within 14 calendar days without providing any reason.

However, for digital content and software products, the right of withdrawal may no longer apply once:

  • Delivery has begun,

  • You have expressly consented to immediate performance,

  • You have acknowledged that your withdrawal rights may be lost after access or delivery is provided.

Nothing in this policy affects any mandatory rights granted under German or European consumer protection legislation.

Cancellation Conditions

To qualify for cancellation where applicable:

  • The order must not have been fully delivered or consumed.

  • Access credentials must not have been activated where withdrawal rights have been waived.

  • The request must comply with applicable legal requirements.

  • Proof of purchase must be provided.

We reserve the right to verify eligibility before approving a cancellation request.

Refunds Following Cancellation

Where a cancellation request is approved:

  • Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

  • Refund processing may require additional time depending on your payment provider.

  • Most approved refunds are processed within 10 business days after approval.

We may temporarily withhold processing until the cancellation request has been fully reviewed and verified.

Products and Services That Cannot Be Cancelled

Where permitted by law, cancellation rights may not apply to:

  • Downloadable software after delivery and activation.

  • Digital products that have already been accessed or downloaded.

  • Custom software development services.

  • Personalized or custom-made digital solutions.

  • Services that have already begun or been completed.

  • Subscription periods that have already started.

  • Any products or services excluded from withdrawal rights under applicable German and European consumer protection laws.

Technical Issues, Incorrect Products, or Defective Services

If you receive:

  • Incorrect software,

  • Invalid activation credentials,

  • Inaccessible digital products,

  • Defective downloads, or

  • Technical delivery errors,

please contact us within 7 days of delivery.

To help us resolve the issue promptly, please include:

  • Your order number

  • A description of the issue

  • Screenshots or supporting documentation where applicable

Where appropriate, we may offer:

  • Correct delivery of the product

  • Replacement access credentials

  • Technical assistance

  • A partial refund

  • A full refund

Fraud Prevention

For security reasons, TopStarBop reserves the right to delay, refuse, or cancel transactions where fraud, unauthorized payments, suspicious activity, or violations of our Terms of Service are suspected.

Additional verification may be requested before processing certain cancellation requests.

Contact Information

If you have any questions regarding cancellations or your consumer rights, please contact us:

Business Name: TopStarBop

Legal Entity: Viral Vibe UG (haftungsbeschränkt)

Business Structure: Unternehmergesellschaft (UG) (haftungsbeschränkt)

Commercial Register Number: HRB 20813

Registered Court: Amtsgericht Krefeld

Business Address:
Heinrich-Malina-Straße 2
47809 Krefeld
Germany

Email: info@topstarbop.com

At TopStarBop, we are committed to handling cancellation requests fairly, efficiently, and in accordance with German and European consumer protection laws. We appreciate your trust and strive to provide every customer with a simple, secure, and transparent purchasing experience.

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