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Refund & Returns

 

At TopStarBop, we want you to feel confident with every purchase. If for any reason you are not completely satisfied with your order, you may request a refund in accordance with the conditions below and your rights under applicable German and European consumer protection laws.

Refund Eligibility

Most software products, digital products, and digital services may be eligible for a refund request within 14 days of purchase, provided that:

  • The product has not been substantially used or fully consumed.

  • No abuse, fraud, chargeback fraud, or violation of our Terms of Service has occurred.

  • Proof of purchase is provided.

  • The refund request is submitted through our customer support team.

  • The request complies with applicable German and European consumer protection laws.

Please contact us before initiating any dispute or chargeback so we can attempt to resolve the issue promptly.

Requesting a Refund

To request a refund, please contact our customer support team and provide:

  • Your order number

  • The email address used during purchase

  • The product or service purchased

  • A brief explanation of your request

Once reviewed, we will provide instructions regarding the next steps.

Defective, Inaccessible, or Incorrect Digital Products

If you receive:

  • An incorrect product

  • A defective download

  • Invalid access credentials

  • A software activation issue

  • A technical delivery error

Please notify us within 7 days of delivery.

To help us investigate efficiently, please include:

  • Your order number

  • A description of the issue

  • Screenshots or error messages where applicable

After reviewing your request, we may:

  • Provide access to the correct product

  • Issue replacement credentials or licenses

  • Resolve technical issues

  • Issue a full refund where appropriate

  • Offer a partial refund where appropriate

  • Provide store credit if both parties agree

Products Not Eligible for Return

Because many of our products are delivered digitally, physical returns are generally not applicable.

Unless required by law, refunds may not be available for:

  • Custom software development

  • Personalized services

  • Products created according to customer specifications

  • Services already completed

  • Fully delivered and consumed digital content where the customer has expressly consented to immediate delivery and acknowledged loss of withdrawal rights

  • Fraudulent or abusive refund requests

  • Products obtained through violations of our Terms of Service

European Union Right of Withdrawal

Consumers residing within the European Union may have statutory consumer rights under applicable law.

For digital content, the right of withdrawal may cease once:

  • Delivery has begun,

  • The customer has expressly consented to immediate performance, and

  • The customer has acknowledged that withdrawal rights may be lost once access is granted.

Nothing in this policy limits or excludes any mandatory rights available under German or European consumer protection legislation.

Refund Processing

After your refund request has been reviewed and approved:

  • Refunds will generally be issued using the original payment method used during purchase.

  • Processing times depend on your payment provider.

  • Most approved refunds are processed within 10 business days after approval.

Refund Delays

If your refund has not appeared within 15 business days after receiving our confirmation, we recommend that you:

  1. Contact your bank.

  2. Check with your credit card provider or payment processor.

  3. Contact our support team for additional assistance.

Order Cancellation

Orders may be canceled free of charge if delivery or fulfillment has not yet begun.

However, once:

  • A digital product has been delivered,

  • Access credentials have been issued,

  • A license key has been generated,

  • Or a service has begun,

cancellation may no longer be possible except where required by applicable law.

Chargebacks and Payment Disputes

If you experience any issue with your order, we encourage you to contact our support team before initiating a chargeback.

Fraudulent chargebacks, abuse of refund policies, or unauthorized payment disputes may result in account restrictions and additional review procedures.

Contact Information

If you have questions regarding refunds, cancellations, billing, or your order, please contact us:

Business Name: TopStarBop

Legal Entity: Viral Vibe UG (haftungsbeschränkt)

Business Structure: Unternehmergesellschaft (UG)

Commercial Register Number: HRB 20813

Registered Court: Amtsgericht Krefeld

Business Address:
Heinrich-Malina-Straße 2
47809 Krefeld
Germany

Email: info@topstarbop.com

At TopStarBop, we are committed to handling every refund request with fairness, transparency, and efficiency. We value your trust and strive to provide a positive customer experience while fully respecting the consumer protections established under German and European legislation.

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